batjdb Terms & Conditions

By accessing, browsing, registering on, or otherwise using the batjdb platform at batjdb.app (the "Platform"), you ("User", "you", "your") acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"), our Privacy Policy, our Responsible Gaming Policy, and any additional rules, guidelines, or policies published on the Platform from time to time. All such documents are incorporated into these Terms by reference.

Your continued use of the batjdb Platform after any modification to these Terms constitutes your acceptance of the revised Terms. If you do not accept any part of these Terms, you must immediately cease using the Platform and close your account by contacting our support team.

These Terms constitute a binding legal agreement between you and batjdb ("we", "us", "our", "the Company"). These Terms are written in English, and the English version shall prevail in all cases, including any dispute arising out of or relating to these Terms.

To open and maintain a batjdb account, you must satisfy all of the following eligibility conditions at the time of registration and throughout the duration of your account:

• You are a natural person (not a corporation, partnership, trust, or other legal entity).
• You are at least 18 years of age. batjdb is an 18+ platform. Providing false date-of-birth information to circumvent this requirement is a serious breach of these Terms and may constitute fraud.
• You are physically located in a jurisdiction where accessing and using online gaming services is not prohibited by applicable law. It is your sole responsibility to determine whether your use of the Platform is lawful in your jurisdiction.
• You are acting on your own behalf and not as an agent, representative, or nominee for any third party.
• You have not previously been self-excluded from batjdb or had a batjdb account closed for breach of these Terms.
• You are not on any government-issued list of prohibited persons or otherwise legally barred from participating in online gaming activities.
• You have full legal capacity to enter into a binding contract in your jurisdiction.

Each eligible user may hold only one (1) batjdb account. Opening multiple accounts ("duplicate accounts") is strictly prohibited and may result in the suspension or permanent closure of all associated accounts and the forfeiture of balances held therein.

During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, residential address, phone number, and a valid email address. You must promptly update your account information if any details change.

You are solely responsible for maintaining the confidentiality of your login credentials — your username and password. You must not share your credentials with any third party. batjdb will not be held liable for any loss or damage arising from your failure to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, you must contact batjdb support immediately via the 24/7 live chat available through your account dashboard.

batjdb operates a Know Your Customer ("KYC") verification process in accordance with responsible gaming and anti-money-laundering best practices. KYC verification is mandatory to access the full withdrawal tier and may be required before processing any withdrawal regardless of amount.

Required Documents

You may be required to provide one or more of the following documents to complete KYC verification:

• Bangladesh National Identity Card (NID) — the primary accepted identity document for Bangladesh residents.
• Bangladesh Passport (valid and unexpired).
• Bangladesh Driving Licence (valid and unexpired).
• Proof of residential address (utility bill, bank statement, or government-issued document not older than three months).
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad registered account confirming the mobile number matches the account holder name).

Verification Timeline

KYC submissions are typically reviewed within 24 hours of receipt. In cases where submitted documents require further review or where additional information is requested, the process may take up to 72 hours. batjdb reserves the right to suspend withdrawal processing while a KYC review is pending.

batjdb reserves the right to request updated or additional KYC documentation at any time, including on accounts that have previously been verified. Failure to provide requested documentation within a reasonable period may result in account suspension.

The batjdb Platform operates exclusively in Bangladeshi Taka (BDT). All account balances, deposits, wagers, winnings, and withdrawals are denominated in BDT. batjdb does not support multi-currency accounts.

Accepted Payment Methods

The minimum deposit on the batjdb Platform is ৳200 via mobile wallet (bKash, Nagad, Rocket, Upay). Minimum deposit amounts for card and bank transfer methods may differ and are displayed on the deposit screen within your account dashboard.

Deposits made via bKash and Nagad are credited to your batjdb account balance within approximately 60 seconds of a successful transaction confirmation from the payment provider. Bank transfer deposits may require one to three business days to reflect, depending on the processing times of your bank.

You warrant that all funds deposited into your batjdb account are from a legitimate source and that you are the authorised holder of the payment method being used. Depositing funds that originate from criminal activity, fraud, or any form of financial misconduct is strictly prohibited and will be reported to relevant authorities.

batjdb does not extend credit to players under any circumstances. All wagers must be funded from an existing BDT balance in your batjdb account. Betting on credit, margin, or borrowed funds is not supported and is not permitted.

Withdrawal requests may only be submitted to a payment method that matches the name on the verified batjdb account. Third-party withdrawals — sending funds to a payment account registered in a name other than the account holder's — are strictly prohibited.

The minimum withdrawal amount is ৳500. The target processing time for withdrawals from KYC-verified accounts via bKash or Nagad is approximately three (3) minutes from the time the withdrawal is approved. Actual processing times may vary based on the volume of pending requests and the processing speed of the receiving payment provider.

Withdrawal Tiers

• Standard Tier (unverified accounts): Withdrawals are subject to manual review and may take up to 24 hours to process. Maximum withdrawal amounts per transaction are limited at this tier.
• Verified Tier (KYC-complete accounts): Fast-track processing targeting three minutes for mobile wallet withdrawals. Higher per-transaction and per-day withdrawal limits apply.

batjdb reserves the right to delay, suspend, or decline a withdrawal request where there is a reasonable suspicion of fraudulent activity, bonus abuse, breach of these Terms, or where KYC documentation has been requested but not yet provided.

In the event that a deposit was made via a particular payment method, the corresponding withdrawal will, wherever possible, be processed back to the same method and in a proportional amount. Excess withdrawal amounts may be processed via an alternative verified payment method at batjdb's discretion.

From time to time, batjdb may offer bonuses, free bets, cashback promotions, reload offers, and other incentives to eligible players. All bonus offers are subject to specific terms and conditions that are published alongside the offer at the time of its availability. General bonus terms outlined in this section apply to all batjdb promotions unless a specific offer's terms expressly state otherwise.

General Bonus Conditions

• Bonuses are available to registered, age-verified players only. batjdb reserves the right to exclude specific players or player groups from promotional eligibility at its discretion.
• All bonus funds are subject to a wagering requirement before they may be withdrawn as real money. The specific wagering multiple applicable to any given bonus is stated in that bonus's terms. Unless otherwise specified, the default wagering requirement is 20x the bonus amount.
• Bonuses may not be transferred, sold, or assigned to another player or account.
• Attempting to claim a bonus through multiple accounts, using identical payment methods across accounts, or coordinating with other players to exploit bonus structures constitutes bonus abuse and will result in bonus forfeiture and potential account closure.
• batjdb reserves the right to amend, suspend, or withdraw any bonus offer at any time without prior notice.

All sports bets, live casino wagers, and slots play on the batjdb Platform are subject to the specific rules governing each product, which are published within the relevant section of the Platform. The following general rules apply across all batjdb gaming products:

• Once a bet or wager has been confirmed and accepted by the Platform, it is final and may not be cancelled, amended, or reversed by the player, except in cases where batjdb expressly permits bet cancellation under specific circumstances (e.g., match postponement, technical void conditions).
• batjdb reserves the right to void any bet placed at odds or under conditions that resulted from a manifest error — including but not limited to typographical errors in odds, pricing errors caused by technical failure, or mispriced markets. In such cases, the stake will be refunded to the player's account.
• The settlement of bets is based on officially confirmed results from the relevant sporting body or game provider. In the event of a dispute regarding a result, batjdb's determination shall be final, subject to the formal dispute resolution process outlined below.
• Minimum and maximum stake limits apply to all bet types and are displayed within the relevant market or game interface. These limits may be adjusted by batjdb at any time without prior notice.
• Live casino games are governed by the rules of the game provider (Evolution Gaming, Ezugi, Pragmatic Play Live) and the batjdb Platform terms simultaneously. In the event of a conflict, the batjdb Platform terms shall prevail.

Cricket Betting — Bangladesh Market Notes

batjdb offers pre-match and in-play betting markets on BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international fixtures. Match abandonment and Duckworth–Lewis–Stern (DLS) method application rules are published in the Cricket Betting Rules section of the Platform and apply to all cricket markets.

The following conduct is strictly prohibited on the batjdb Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent account closure, forfeiture of account balances, and reporting to relevant authorities where applicable:

• Creating more than one account per person.
• Providing false, inaccurate, or misleading information during registration, KYC, or at any other point of interaction with batjdb.
• Using the Platform if you are under the age of 18.
• Depositing funds derived from criminal activity, fraud, or any unlawful source.
• Using the Platform for money laundering, structuring, or any other financial crime.
• Attempting to exploit software bugs, technical errors, or pricing errors to gain an unfair advantage.
• Using automated software, bots, artificial intelligence tools, scripts, or any other non-human means to interact with the Platform.
• Colluding with other players in live casino games or any other multi-player gaming environment.
• Match-fixing, spot-fixing, or using insider information obtained through non-public channels to place sports bets.
• Reverse engineering, decompiling, or attempting to extract the source code of any batjdb software or game.
• Harassing, threatening, or abusing batjdb staff or other platform users.
• Circumventing any self-exclusion measure, deposit limit, or account restriction in place on your account or another player's account.

batjdb is committed to providing a safe, fair, and responsible gaming environment for all eligible players. Responsible gaming tools are built directly into the Platform and are accessible to all account holders at any time via the account dashboard.

Available Tools

• Deposit Limits: Set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time-Out: Configure automatic log-out after a set period of play. Reminders can be set to alert you at intervals during a session.
• Self-Exclusion: Request a temporary exclusion period (7 days to 6 months) or permanent account closure. Permanent self-exclusion cannot be reversed. All pending withdrawal balances are processed before closure.
• Reality Checks: Periodic notifications during a session showing time elapsed and net wagering activity.

If you believe gambling is having a negative impact on your financial situation, personal relationships, or daily life, please contact our 24/7 support team immediately via the live chat function in your account dashboard. For further guidance, visit our Responsible Gaming page.

All content on the batjdb Platform — including but not limited to the batjdb brand name, logo, website design, text, graphics, game interfaces, software, and data compilations — is the property of batjdb or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes in accordance with these Terms. You may not copy, reproduce, modify, distribute, publish, display, perform, sell, create derivative works from, or otherwise exploit any Platform content without batjdb's prior written consent.

Game titles, studio names, and provider trademarks — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — remain the intellectual property of their respective owners. Their appearance on the batjdb Platform does not constitute a claim of ownership by batjdb.

To the fullest extent permitted by applicable law, batjdb shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of, or inability to use, the Platform, including but not limited to:

• Loss of profits, revenue, data, or goodwill.
• Interruption of service resulting from scheduled or unscheduled platform maintenance, technical failure, third-party service outages, or force majeure events.
• Losses arising from your reliance on any information, odds, or market data displayed on the Platform that contains errors or is subsequently corrected.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Any delay in deposit crediting or withdrawal processing attributable to third-party payment providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any bank.

batjdb's total aggregate liability to you for any single claim arising from your use of the Platform shall not exceed the total amount deposited by you in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit batjdb's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

batjdb collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also consent to the data practices described in the Privacy Policy.

Personal data collected during registration, KYC, and Platform use — including name, date of birth, residential address, NID details, contact information, payment method details, and transaction history — is used for account management, identity verification, fraud prevention, responsible gaming compliance, and customer support purposes.

batjdb does not sell personal data to third parties for marketing purposes. Data may be shared with payment processors, KYC verification service providers, and regulatory or law enforcement bodies where required by law. For full details, please review the Privacy Policy.

batjdb reserves the right to amend, update, or replace these Terms at any time. When material changes are made, batjdb will notify registered users via a notification on the Platform or by email to the address registered on the account. The revised Terms will be published on this page with an updated effective date.

Your continued use of the Platform after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the Platform and request account closure before the effective date of the changes.

batjdb reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, at any time, without prior notice, where it reasonably determines that:

• You have breached any provision of these Terms.
• You have provided false or misleading information at any stage.
• Your account activity poses a risk of financial crime, fraud, or regulatory non-compliance.
• You have engaged in prohibited conduct as described in Section 9.
• Continued operation of your account is contrary to applicable law or batjdb's obligations as a responsible gaming operator.

Upon account closure resulting from a breach of these Terms, batjdb may withhold balances pending an investigation. Where no breach is found, remaining balances (excluding forfeited bonuses and void winnings) will be returned to the verified payment method on the account.

You may request voluntary account closure at any time by contacting batjdb support via the 24/7 live chat function in your account dashboard. Voluntary closure requests are processed within 24 hours. Any available balance will be withdrawn to your verified payment method before closure is finalised.

These Terms shall be governed by and construed in accordance with applicable law. batjdb operates as an English-language online gaming platform serving the Bangladesh market. Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the batjdb Platform shall first be submitted to batjdb's internal dispute resolution process.

Dispute Resolution Process

1. Step 1 — Contact Support: Submit your dispute to the 24/7 live chat support team or via email to [email protected]. Include your account username, the nature of the dispute, relevant transaction references, and any supporting evidence. batjdb will acknowledge receipt within 24 hours.
2. Step 2 — Internal Review: batjdb's disputes team will investigate and provide a written determination within five (5) business days of receiving all relevant information. Complex cases may require up to ten (10) business days.
3. Step 3 — Escalation: If you are not satisfied with the outcome of the internal review, you may request escalation to a senior review panel. The senior panel's determination will be provided within a further five (5) business days and shall be final and binding.

Nothing in this dispute resolution process prevents either party from seeking urgent injunctive or interlocutory relief through a court of competent jurisdiction where necessary to prevent imminent harm or irreparable loss.

If you have questions about these Terms & Conditions, wish to submit a dispute, or need assistance with your batjdb account, please contact us through the following channels. Note that email addresses and contact details are provided as plain text — they are not clickable links.

• 24/7 Live Chat: Available through your batjdb account dashboard. This is the fastest support channel for account-related queries.
• Email: [email protected]
• WhatsApp: +880 1700 000000
• Operating Time Zone: Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week including national holidays.